Customer Service

  • IMPORTANT: Please only email Customer Service if you are thinking of buying a product from us and have a question about it.
  • If you have already bought a product from us and have a question about it, then please contact Product Support.


  • Please indicate in the subject line of your email the name of our product that you are interested in buying.
  • In the main body of your email, please tell us the question that you have.
  • We aim to respond to your emails within 2 hours during normal business hours (9am to 5pm UK time, Monday to Friday).
  • If you email after 4pm on a weekday, we may not respond until the next day. If you email at a weekend or a Bank Holiday, we will email you on the next working day.
  • Any emails sent to our Customer Service Department that don't relate to questions about purchasing our products will be ignored.

Company Registration Number / Registered Office

  • Company Registration Number: 7343085.
  • Registered Office for all official correspondence: Advice Supermarket Limited, 7 West End Avenue, Gatley, Cheadle, Cheshire, SK8 4DR.
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