Product Support

  • IMPORTANT: Please only email Product Support if you bought a product from us and have a question about how to use it, or have a problem with it.
  • If you are thinking of buying a product from us and have a question about it, then please contact Customer Service.
  • If you bought a product from us and didn't receive your login email, then please see our Client Login Page.


  • Please indicate in the subject line of your email the name of our product that you purchased.
  • In the main body of your email please tell us the question or problem that you have.
  • We aim to respond to your emails within 2 hours during normal business hours (9am to 5pm UK time, Monday to Friday).
  • If you email after 4pm on a weekday, we may not respond until the next day. If you email at a weekend or a Bank Holiday, we will email you on the next working day.
  • Emails sent to Product Support that don't relate to questions about how to use our products or problems with our products will be ignored.

Company Registration Number / Registered Office

  • Company Registration Number: 7343085.
  • Registered Office for all official correspondence: Advice Supermarket Limited, 7 West End Avenue, Gatley, Cheadle, Cheshire, SK8 4DR.
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